Custom lunch and learn topics available by request.
Using real-world city operation scenarios and collaborative table activities, participants will explore:
• Common writing pitfalls and miscommunication
• Writing standards and plain language
• Speaking with a city “voice” and tone
• Critical thinking in writing
• How written communication reflects individual and agency credibility
This session focuses on the unique demands of public hearings: structured time; formal tone; emotionally charged topics; and public visibility. Participants will learn to frame their message; maintain composure; and respond professionally under pressure.
Coming soon!
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